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Frequently Asked Questions
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Questions
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- What do I need to fill out to register to buy your wholesale products?
- How much do I have to order?
- How do I place orders directly from your catalog?
- What type of payments do you accept?
- How do I pay through Paypal?
- Do you offer credit or payment terms for wholesale accounts?
- Will you ship to other countries?
- Can I have my order shipped COD?
- How long will it take to receive my order?
- What is your Sales Tax Policy?
- What is your Out of Stock Policy?
- What is your order Cancellation Policy?
- What is your policy on Substitutions?
- What is your Privacy Policy?
- What is your Shipping Policy?
- What is your Return Policy?
- How long will it take to get my refund?
- What is dropshipping and how does it work?
- What happens if the shipping carrier returns my order to the warehouse before delivering it to me?
- I would like to use your products for internet auctions. How do I know the item will be in stock at the end of the auction?
- How do I sell the items at Auction? I'm worried an item won't be in stock.
- What will show on my customer's invoice?
- What is Terms of Service (TOS)?
- What are Chargebacks/Charge Backs?
- NSF and Other Fees?
- What is "Right To Refuse"?
- How do you handle Fraudulent Orders?
- What if I can't find an answer to a question?
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Q&A
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- What do I need to fill out to register to buy your wholesale products?
Registration, or setting up a wholesale account, is not required before you can place an order. When you place your first internet order, you will be asked to give your email address and to create a password. This is only so that our system will recognize you on your next visit to the store. It also allows you to be able to check on the status of your order. If applicable, we may require extra information from you to help set up your wholesale account in our database systems.
- How much do I have to order?
We have no minimum order. Order 1 item or 100 it's up to you. However, to minimize your shipping costs we recommend ordering at least $50.00.
- How do I place orders directly from your catalog?
If you know what you want to order, simply call, send your order via email to us, or use our search feature and search for the item numbers. If you do not find a product on our site but it's in our catalog, chances are, it is out of stock or has been discontinued. (send us the item number and we will let you know for sure.)
- What type of payments do you accept?
We accept Checks, Money Orders, Visa, Mastercard, Discover Card, PayPal Account transfers, PayPal eChecks and Paypal debit Cards.
- How do I pay through Paypal?
Process your order as normal, but use the money order option as your payment so you will have your total. In the comments section write PayPal payment and your PayPal email address if different from the one in our systems. Our "Order Processing Department" will then add the shipping charges to your order and send you a PayPal money request.
- Do you offer credit or payment terms for wholesale accounts?
At this time, we do not offer credit or payment terms.
- Will you ship to other countries?
No, due to rising shipping cost and delivery problems, we will no longer be able to ship outside of the U.S.A. Sorry, this means no shipping to US Territories, Military APO's/FPO's, Canada or International residents.
- Can I have my order shipped COD?
At this time, we do not offer cash on delivery (COD) shipping. All orders must be paid in full before they are shipped. Furthermore, SNEDCO Wholesale does not accept COD returns.
- How long will it take to receive my order?
We try our hardest to process and ship all orders within 1-2 business days after payment is received. Most orders are shipped via UPS ground and estimated time for delivery is 5-10 business days, unless an alternate shipping method is specified. If an alternate method is chosen, delivery time will depend upon the type of shipping service you've specified and your location. (Specialty and custom orders are handled differently than regular merchandise and can take up to 3-6 weeks to fill before shipping.)
- What is your Sales Tax Policy?
In the states that we have presence, we are required to charge the appropriate sales tax. Since we ship from the most efficient locations from across the country, there is a small chance that you may be charged sales tax due to local or state laws. However, if you have a business liscense, please fax a copy to 850-665-3796 and we will edit your order and delete the sales tax charges every time you place an order.
- What is your Out of Stock Policy?
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we will subtract it from you order. We do not place back orders and will not charge your credit card for out of stock items. We will however, let you know an approximate date the item is expected back in stock and ask you to reorder at that time. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
- What is your order Cancellation Policy?
Once an order is placed on our website, it goes directly to the warehouse for fulfillment. Therefore, once an order is placed, it can not be cancelled. You will be able to return the items for a refund minus shipping charges. Please email us support @snedco.com or phone us at 1-850-665-3796 to let us know you will be returning the unopened boxes/items for a refund.
- What is your policy on Substitutions?
We reserve the right to update model designs or substitute models or colors whenever these changes represent an equal or better value for our customers.
Items illustrated are actual photos of the products available at that time. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly due to updating or because the manufacturer packages several models of a product in one style box.
Size information is located in the product description.
Although our staff works diligently to ensure the accuracy of descriptions, sizes, and prices, we reserve the right to correct typographical or programming errors.
*Replacement is subject to item availability. If an exact replacement is not available, replacement will be a comparable item of at least equal value if not higher. Prices are subject to change at any time without notice.
- What is your Privacy Policy?
Click the link below to view our Privacy Policyabout.htm#privacyp
- What is your Shipping Policy?
Click the link below to find out our current shipping policies.
about.htm#shippingp
- What is your Return Policy?
Click on link below to see our current Return Policy.about.htm#returnp
- How long will it take to get my refund?
Refunds are processed within 5 business days after the return has been received and processed by our shipping/returns department.* Please note that it may take a few additional days for "your" bank to post the refund to "your" account.
*To avoid delays in processing your refund, please be sure you have followed our Return Policy instructions carefully.
- What is dropshipping and how does it work?
Sell merchandise on the internet, auctions, home parties, catalogs or anywhere without buying it first!
=> Buy only what you've already sold! Sold one item, that's okay, you're able to order just one and not a whole dozen!!
=> Eliminate inventory, packing, trips to the Post Office or UPS and paperwork! We do the work for you!!
=> Don't pay for shipping twice! First to you and then again to your customer!!
=> Quit wasting your time taking pictures and writing descriptions! Use what we have already put together!!
Dropshipping is when you order an item or items and we ship them directly to your customers. (U.S.A. Only) Whenever possible we will provide you with tracking numbers for your orders.
Drop shipping is designed to help those customers who are operating a catalog mail order, Internet, Home Party, door to door or fund raising business. Flea market vendors, retailers and others who wish to purchase singles of an item instead of by the dozen or by the case load, also use it to help reduce their costs and increase their profits. No need to spend thousands of dollars on inventory, you need only buy what you've already sold.
YES! WE WILL DROPSHIP FOR YOU!!
We do not charge additional fees for drop shipping. This is a free service we offer our customers. If you would like an order dropshipped, simply order as you normally would. Enter your customer's address as the "Ship To" address and your address as the "Billing" address. Next, leave a note in the special instructions area, such as "This is a drop ship order.". You can also enter a message to your customer in this section, such as "Thank you, from (your company name)." Or, if it's a birthday gift, "HAPPY BIRTHDAY!...etc". This message will show on the packing slip along with the item name(s) ordered. Don't worry, your pricing is secret with us, as we do not include any prices on our packing slips.
Dropshipped orders must be prepaid. All drop shipped orders must be prepaid by Money Order, Mastercard, Visa, Discover or Paypal. If paying by Paypal eCheck, we will not ship your order until Paypal has cleared your check. Dropshipping can save you a lot of time and money on shipping charges. When your use or free drop shipping service, you are eliminating double shipping costs.
Please Note: For your online shopping safety, we process all credit cards through our company using AVS, address verification system. When you order, please make sure your BILL TO address matches your credit card billing information. This will be the address where you receive your monthly statements. If the addresses do not match, your credit card will be declined and your order will not be processed.
- What happens if the shipping carrier returns my order to the warehouse before delivering it to me?
Avoid Return Packages - In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 35% restocking fee.
To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package.
- I would like to use your products for internet auctions. How do I know the item will be in stock at the end of the auction?
Normally, we have 90% of our products in stock. We try to keep our site as up to date as possible, but our products are fast moving and do sell out from time to time. Usually, it only take a few weeks for items to come back into stock. We do have an "out of stock" list on our site for reference.
- How do I sell the items at Auction? I'm worried an item won't be in stock.
Here are 3 helpful tips on how some of our current Auction Selling customers handle this situation...
Place a disclaimer in the auction ad stating that all items are in stock as of the date of the listing but are subject to availability. Here's an example of what you might state... PLEASE NOTE: All items are in stock as of the date of this listing, however, there is a rare chance that the item may become out of stock before the auction has ended. If this should happen, we will notify the winner right away and refund any money that we have received. (You can also offer to backorder the item for your customer.)
Some of our customers buy 1 of every item they plan to sell in an auction. You will usually sell the same items over and over again, especially the "Best Sellers". This way, if an item becomes out of stock, you'll have a backup to send to your winner.
Last but not least, many order in bulk and ship the items themselves to save on shipping charges and extra savings for volume discount orders. This is very good for light weight items.
- What will show on my customer's invoice?
No pricing information is ever listed on a packing slip. You will need to send an invoice receipt to your customers indicating their prices. The packing slip and address label will have our address on it. To your customers, this is your warehouse fulfillment address. This is also the address your customers can send returns to if for some reason they would need too. This way you do not have to handle any products yourself.
We can add your name or business name to the packing slip as well as a short message to your customer (a total of up to 3 lines of text and 20 characters on each line) Something like, "Thank you for your Order, The Jones Company" or "Happy Birthday from your Sister Darlene.", etc... Just indicate the message in the special instructions section on the order page. Remember, there is no additional charge for drop-shipping. This is a free service we offer to our customers.
- What is Terms of Service (TOS)?
By placing an order with SNEDCO Wholesale, you acknowledge, accept and agree to all of the Terms of Service seen throughout our website. Our Terms of Service are subject to change at any time without notice.
- What are Chargebacks/Charge Backs?
A chargeback is a refund that is forced by a cardholder's credit card company or bank. A chargeback is the direct result of a cardholder reporting a problem to their credit card company or bank.
We work hard to solve any problems which may arise. If customer disputes justified charges without consulting SNEDCO Wholesale to resolve the dispute, SNEDCO Wholesale has the right to charge the customer a $75.00 administration fee and immediately suspend customers buying privileges.
- NSF and Other Fees?
In addition SNEDCO Wholesale charges a $25.00 fee for all NSF items that are returned to the company. In compliance with the Collections Department SNEDCO Wholesale also charges $10.00 per paper invoice that may be requested by the customer and/or outside Collections Agency or Legal Representative.
- What is "Right To Refuse"?
We reserve the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for our customers and the users of our site.
- How do you handle Fraudulent Orders?
FRAUDULENT ORDER NOTICE:
SNEDCO WHOLESALE does not take credit card fraud lightly. We will aggressively pursue, by any means possible, all illegal credit card activity to the fullest extent of the law. This includes but is not limited to reporting to and seeking the help of Banks, Local Law Enforcement, Federal and International Agencies. We fully support the severe FEDERAL PENALTIES issued by the US POSTAL INSPECTION SERVICE. This includes all orders placed and paid for by checks, money orders and credit cards. SNEDCO WHOLESALE fully prosecutes without regard to cost. In addition, we may publicly publish with many agencies and anti-fraud support forums or message boards, as well as on our own website, the name, address, email and phone number that was on the fraudulent order and where the stolen items were to be shipped. This is done to help people whose cards have been stolen and used illegally, to warn other e-commerce websites and to alert Local, State and Federal/International Law Enforcement Agencies who may be periodically
visiting our ANTI-FRAUD web pages. We refuse to have a tiny minority of racketeers and identity thieves ruin the Internet and E-Commerce shopping experience for the rest of us.
DO NOT USE A STOLEN OR UNAUTHORIZED CREDIT CARD
TO PURCHASE FROM SNEDCO WHOLESALE (see above)
- What if I can't find an answer to a question?
Please be sure to check the links below. The answer to your question just may be there.
INFORMATION BOARD
STARTING A NEW BUSINESS
WHOLESALE SUPPLIES
COMPANY//VOLUME DISCOUNTS//MORE INFO
PRIVACY POLICY
SHIPPING POLICY
ORDER STATUS
RETURN POLICY
If you still can't find the answer to your question,
We will try to reply in a timely manner during regular business hours. M-F, 9-5, CST. If you have not received a reply from us within 2 business days, be contact us again.
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Best Buys Wholesale with Safe and Secure Discount Shopping
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Here's just a few great wholesale gifts and unique gift ideas you'll find throughout our website!
*Christmas gifts *Mother's Day gifts
*Father's Day gifts *Valentines Day gifts *Birthday gifts *Holiday gifts
Unique gifts for baby, house warming, friends, family, him, her and child.
Employee Gifts, Discount Gifts.
Corporate Gifts, Bath and Body Gift baskets and Gift sets. Online Discount
Shopping, Romantic Gifts.
Extra special Thank
You, Inspirational, Devotional, Wedding, Sympathy and Religious gifts.
We are proud to be able to drop ship our products to the
following States Nationwide:
Alabama, Alaska, Arizona, Arkansas,
California, Colorado, Connecticut, Delaware, District of Columbia, Florida,
Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri,
Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York,
North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode
Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, Washington D.C., West Virginia, Wisconsin, Wyoming.
www.SNEDCO.com - SNEDCO
Wholesale Gifts and Home Decor
Free Drop Shipping - Best Buys
Wholesale - Discount Shopping - Money Back Guarantee
No Gimmicks - No Membership Fees - No Sign-ups - No
Minimum Orders!
Copyright © SNEDCO
Wholesale. All Rights Reserved.
SNEDCO Wholesale Gifts specializes in Wholesale, Warehousing, Imports and
Distribution Services.
Arizona, California, Connecticut, Florida, Georgia, Nevada, New York, North
Carolina, Pennsylvania, Texas
For customer service call 850-665-3796 or email:
Wholesale Distributors, Wholesale Drop Shippers, Wholesale Gifts, Wholesale Home Decor, Wholesale Lingerie
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